Reference

Understand Your Rights Before You Play

These legal terms govern your account on 75db and set out what we expect from each other — from how your wallet operates with bKash, Nagad, and Rocket, to how disputes are handled.

Account EligibilityJurisdiction ConditionsWallet TermsDispute ProcessPolicy Updates
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75db Understand Your Rights Before You Play
CONTACT AND SUPPORT

Reach Us About Any Legal Query

If a clause is unclear or you need to raise a legal concern about your account, our support team handles these requests directly. You can reach us through live chat, email, or your account message centre — whichever works for you.

Live Chat Start a chat from your account dashboard. Our team reviews legal and account queries and will escalate to a senior agent when needed.
Email Support Send your query with your account ID to our support address. We aim to respond to legal and compliance questions within one business day.
Account Message Centre Log in and use the in-account message centre for a written record of your query. Useful if you need to document a dispute or policy question.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and data handling are built into how 75db operates day to day — not added as an afterthought. Here is what we do and what you can request.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold.

Cookie Policy

We use session and analytics cookies to keep your account secure and improve platform performance. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Change Requests

To update personal details or request deletion of your data, submit a request through the account message centre with your account ID and a description of the change needed.

Common Legal Questions Answered

These are the questions we hear most often about account terms, eligibility, and your rights as a 75db account holder.

Account eligibility depends on your local law and the eligible regions we serve. It is your responsibility to confirm that accessing 75db is lawful in your jurisdiction before registering.

We notify you through your registered account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Yes. Submit a data access request through the in-account message centre with your account ID. We will respond with a summary of the personal data we hold within a reasonable timeframe.

Raise a dispute through live chat or the account message centre. Include your account ID and the transaction reference. A senior agent will review and respond with a formal outcome.

Where your local Bangladesh law applies, it takes precedence over any conflicting clause in these terms. We do not override your statutory rights under applicable local legislation.

Funds in your bKash, Nagad, or Rocket-linked wallet remain held during a suspension. They are subject to our verification process and released once the review is complete.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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